MAINTENANCE & SUPPORT

A website is not a one-time project -- it is a living digital asset that requires ongoing attention. Security vulnerabilities in npm packages are discovered weekly. Browser vendors ship updates that can break CSS layouts. Google changes its ranking algorithms multiple times per year. Without proactive maintenance, your site degrades over time: performance drops, security holes open, and search rankings slip. Our maintenance and support plans ensure your website stays fast, secure, and effective long after launch.

Our standard care plan includes weekly dependency updates with compatibility testing before deployment, monthly security scans for known vulnerabilities (CVEs) in your JavaScript packages, uptime monitoring with instant alerts if your site goes down, automated daily backups to a separate cloud storage location, and monthly performance reports showing Lighthouse scores, Core Web Vitals, and traffic trends. We handle everything proactively -- you do not need to think about server updates or security patches.

Content updates are included in every care plan. Need to change your pricing, add a team member photo, update your portfolio with a new project, or modify your business hours? Simply send us the changes via email and they are live within one business day. For businesses with frequent content needs, we provide access to a content management dashboard where you can edit text and images directly, with our team reviewing changes before they go live to ensure nothing breaks.

Priority technical support means you are never stuck waiting. Our care plan clients get a dedicated support channel with a 4-hour response time guarantee during business hours. Whether it is a broken form, a display issue on a specific device, or a question about Google Analytics data, you get expert help quickly. We also perform quarterly strategy reviews where we analyze your site's performance data and recommend improvements -- from new features that could improve conversions to SEO opportunities we have identified. Many of our maintenance clients see their organic traffic grow 20-40% year over year through these incremental optimizations.